Refund policy

Return & Refund Policy

We want you to be happy with your purchase. Please read our return policy carefully before placing an order.

Customized Products

All customized and personalized items are final sale.
Since these products are made especially for you based on your selections, we do not accept returns, exchanges, or refunds on customized items unless the item arrives damaged or defective.

Journals

Journals may be returned only if:

• The plastic wrap is completely unopened

• The item is unused and in its original condition

Once the plastic wrap is opened, the journal becomes non-returnable.

Other Products

Non-customized products (such as accessories or ready-made items) can be returned only if:

• The package is unopened

• The item is unused and in its original packaging

Opened or used items are not eligible for return.

Return Conditions

• Returns must be requested within [14] days of receiving your order

• Customers are responsible for return shipping costs unless the item is damaged or incorrect

• Items returned in unsuitable condition will not be refunded

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 24–48 hours of delivery with clear photos, and we will assist you as soon as possible.

Refunds

Once the returned item is inspected and approved, refunds will be processed to the original payment method within [10] business days.